Help Center
How PaveScan Works
Everything you need to get great pavement scans, understand your results, and make the most of your plan.
Getting Started
- Sign up — free accounts get 5 scans per month, no credit card required.
- Take your first scan — from the dashboard or New Scan, snap a photo of a pavement surface. The AI returns a PASER rating and distress breakdown in about 30 seconds.
- Create a property — group scans by job site from Properties. Assign any scan to a property from the scan detail page or the bulk action bar on the scans list.
- Track change over time — re-scan the same property later and use the Compare feature to see how the condition has shifted.
Taking Good Photos
Scan quality depends almost entirely on photo quality. Follow these guidelines to get the most accurate PASER rating.
- •Distance: stand 4–6 feet back from the pavement. The frame should be almost entirely pavement.
- •Angle: shoot straight down or at a slight angle. Avoid steep shots across the surface.
- •Lighting: even, diffuse daylight is best. Overcast days actually work better than bright direct sun — fewer harsh shadows.
- •Avoid shadows: stand so your shadow isn't in the frame. The AI can misread your shadow as a crack.
- •Focus: tap to focus before shooting. Blurry photos get lower-confidence ratings.
- •Context: it helps to include a small reference (shoe, quarter, measuring tape) so the AI can scale distress width.
PASER Scale & Results
PaveScan reports pavement condition using the PASER scale (Pavement Surface Evaluation and Rating), a 1–10 rating system developed by the University of Wisconsin's Transportation Information Center. It's the standard most municipal and private pavement engineers use.
| PASER | Condition | What It Means |
|---|---|---|
| 9–10 | Excellent | New or nearly new pavement. No visible distress. |
| 7–8 | Good | Minor cracking or weathering. Routine maintenance only. |
| 5–6 | Fair | Moderate distress. Preventive maintenance recommended (seal coat, crack seal). |
| 3–4 | Poor | Extensive cracking, rutting, or surface failure. Structural repair needed. |
| 1–2 | Failed | Severe structural failure. Reconstruction required. |
Alongside the PASER rating, every scan includes:
- Pavement type — asphalt, concrete, chip seal, etc.
- Distress list — each visible distress (alligator cracking, rutting, raveling…) with severity and typical repair.
- Priority repair — the single most important action to take next.
Properties
Properties are your way of grouping scans by physical location — a shopping center, an HOA, a municipal lot. Create them from the Properties page, then assign scans either one-by-one or in bulk.
Bulk assign: on the Scans page, check two or more scans. A footer appears with an "Assign to property" dropdown. Pick the target property (or "Unassigned") and hit Assign.
Comparing Scans
To see how a surface has changed, compare two scans side-by-side:
- Go to Scans.
- Check exactly two scans using the checkboxes.
- Click Compare in the footer bar.
If both scans are assigned to the same property, you'll see a delta chip showing how many PASER points the newer scan has gained or lost compared to the older one. Green = improved, red = degraded.
Map View
The Map view plots every scan with GPS coordinates on an interactive map, color-coded by PASER rating. Useful for identifying hot-spots across a portfolio.
Map view is a Pro and Agency feature. Free accounts see the option but can't open the page. GPS coordinates are captured automatically when you scan from a phone that has location permission enabled.
PDF Reports
Every scan detail page has an Export PDF button that generates a printable one-page report with the image, PASER rating, condition summary, distresses, and priority repair. Great for client-facing proposals.
PDF export is a Pro and Agency feature.
Plans & Pricing
Free
$0
5 scans every month, automatically reset.
- ✓5 AI pavement scans/month
- ✓PASER rating & distress analysis
- ✓Basic property management
- ✓Scan history
Pro
$19/month
For professionals who scan regularly.
- ✓Unlimited AI pavement scans
- ✓PASER rating & distress analysis
- ✓Full property management (contacts, photos, editing)
- ✓Interactive map view
- ✓PDF report export
- ✓Scan history
Agency
$69/month
For teams managing multiple properties.
- ✓Unlimited AI pavement scans
- ✓PASER rating & distress analysis
- ✓Full property management (contacts, photos, editing)
- ✓Interactive map view
- ✓PDF report export
- ✓Up to 5 team members
- ✓Scan history
- ✓Priority support
Partner
Invite Only
Free unlimited access for trusted property managers.
- ✓Unlimited AI pavement scans
- ✓PASER rating & distress analysis
- ✓Full property management
- ✓Interactive map view
- ✓PDF report export
- ✓One-tap Request Proposal from Ryan Clark (Forticon Inc.)
Troubleshooting
"Analysis failed" on a scan
The AI couldn't confidently read the image. Usually it's a blurry photo, bad lighting, or a frame that isn't pavement. Delete the scan and re-shoot with the guidelines in the Photos section.
Image won't upload
PaveScan accepts JPEG, PNG, and HEIC up to about 15 MB. Very large files are auto-compressed on your device, but extremely large images or unstable network connections can still fail. Try again on Wi-Fi.
Can't find a scan I just took
Check Scans. The list is sorted newest-first. If the scan was assigned to a property, it will still appear here — the property is just an additional label.
How do I cancel my subscription?
Head to Account. If you have an active Pro or Agency plan, you'll see a Cancel Subscription button. Cancellation takes effect at the end of your current billing period — you keep full access until then.
Still stuck?
Reach out via the contact page.
Account & Billing
- Change plan: upgrade anytime from Account. You'll be prorated for the remainder of the current billing cycle.
- Cancel subscription: use the Cancel Subscription button on your Account page. Access continues until the end of your billing period.
- Delete account: scroll to the Danger Zone at the bottom of the Account page. Deletion permanently removes your scans, properties, and any active subscription. This cannot be undone.